Support

Trouble signing in

Lou Minati signs you in with a one-time code sent to your email, or through Google or Apple. If a code isn’t arriving:

• Check your spam or junk folder
• Make sure you entered your email address correctly
• Wait a minute and request a new code — each code expires quickly

Still stuck? Email us at hello@lumaseer.com with the email address you’re trying to sign in with.

Deleting your account

You can delete your account at any time from within the app: Profile → Delete Account.

Deleting your account:

• Permanently removes your account and sign-in identity
• Deletes your stored commitments, routines, reflections, memories, and related records from our servers
• Clears Lou Minati’s local data from your device

This cannot be undone, and a new sign-in with the same email afterward always starts a brand-new account. Account deletion isn’t available for guest sessions, since a guest session has no account on our servers to delete — just close the app or switch to a real account instead.

Privacy requests

In-app account deletion covers everything tied to your account. For anything else — for example, asking us to remove an email address you used to join our waitlist — email hello@lumaseer.com. See our Privacy Policy for more on what we collect and how long we keep it.

Something Lou said seems wrong

Lou’s replies, affirmations, and briefings are generated by AI and can sometimes be inaccurate or off-base. If something Lou generated seems wrong, concerning, or inappropriate, let us know at hello@lumaseer.com — include what Lou said and roughly when, so we can look into it.

What not to send us

Please don’t email us your password, one-time sign-in code, or any other account credential — we will never ask you for these, and we don’t need them to help you.